Privacy Policy

Last updated: 9 November 2026

This policy explains how ALBARIQ EQUIPMENT LLC and its affiliated companies in the Kingdom of Saudi Arabia and the State of Qatar (“ALBARIQ”, “we”, “us”) collect, use and protect personal information when you contact us, buy from us, or visit alqdrilling.com, the website of ALBARIQ Drilling Technologies. It also explains how you can ask us to delete your information.

1. Who we are

ALBARIQ EQUIPMENT LLC
PO Box 20182, Dubai, United Arab Emirates
Telephone: +971 4 285 2386
Email: webmaster@albariq.com

ALBARIQ Drilling Technologies is the drilling division of ALBARIQ. We supply drilling rigs, drilling tools, consumables, spare parts and service to businesses in the UAE, Saudi Arabia and Qatar. For the purposes of data protection law, ALBARIQ is the controller of the personal information described in this policy.

2. The information we collect

When you message us on WhatsApp

When you write to our WhatsApp number, or we write to you there, we receive and keep:

  • your WhatsApp phone number and the profile name you have set on WhatsApp;
  • the content of the conversation, including text, photos, videos, voice messages, documents, contact cards and locations that you choose to send;
  • the date and time of each message, and whether it was delivered and read;
  • the name under which your number is saved in our business phone’s contact list, if it is;
  • which of our teams (sales, delivery or service) you choose when you first contact us.

If you contacted the same WhatsApp number before we connected it to our business systems, our earlier conversation with you (up to six months back) was copied into those systems when we connected it.

When you do business with us

  • contact details of the people we deal with at your company: name, job title, email address, telephone and mobile numbers;
  • company details: name, address, trade licence or tax registration number, and account details;
  • enquiries, quotations, orders, delivery and service records, invoices and payment records, including documents you send us such as purchase orders and payment receipts.

When you visit alqdrilling.com

The website does not ask you for personal details: there are no contact forms on it, and nothing is sold through it. To contact us, you use email, telephone or WhatsApp, as described above. The WhatsApp button on the website opens WhatsApp, where section 4 applies.

We use Google Analytics, a service provided by Google, and Jetpack Stats, a service provided by Automattic, to understand how the website is used — for example which pages are visited, how visitors arrive at the site, and roughly which country they are in. Google Analytics uses cookies to recognise a returning browser, and collects information such as the pages viewed, the time spent on them, the type of device and browser, and the website you came from. We use this only in aggregate, to improve the site; we do not use it to identify you, and we do not use it for advertising. Google and Automattic process this information on our behalf and may do so outside your country.

The website also sets a cookie that remembers which products you have viewed during your visit, so that they can be shown again. It contains no personal details.

The website is hosted by DreamHost and delivered through the BunnyCDN network. Like any web server, they receive your IP address and browser details when you load a page, and keep them in short-term logs for security and operation.

You can block or delete cookies in your browser’s settings, or install Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout. The website works the same without them.

3. How we use it

We use your information to:

  • answer your enquiries, and send you quotations and the documents that go with them;
  • process orders, arrange delivery, and carry out installation, commissioning, servicing and repairs;
  • manage your account, invoice you and collect payment;
  • keep a record of what was agreed with you, so that anybody at ALBARIQ who picks up your enquiry can see it;
  • meet our legal, tax and accounting obligations.

We use your information because it is needed to enter into or perform a contract with you or your company, because we have a legitimate interest in running and recording our business, because the law requires it, or — where none of these applies — because you have agreed to it. We do not sell your personal information, and we do not use WhatsApp conversations for advertising.

4. WhatsApp

Our WhatsApp number uses the WhatsApp Business Platform, provided by Meta Platforms, Inc. and its affiliates (“Meta”). Messages between you and us pass through Meta’s systems, and Meta’s own terms and privacy policy apply to your use of WhatsApp. Messages are seen by the ALBARIQ staff who handle your enquiry, both in the WhatsApp Business app on our business phone and in our internal business systems.

We only send you messages on WhatsApp about your enquiries, quotations, orders, deliveries and service. If you would rather we did not contact you on WhatsApp, tell us in the chat or by email and we will stop.

5. Who we share it with

We share personal information only as far as needed, with:

  • ALBARIQ’s companies in the UAE, Saudi Arabia and Qatar, where your enquiry or account involves them;
  • service providers who run our systems for us: Meta (WhatsApp), Microsoft (cloud hosting on Microsoft Azure, email and Microsoft Dynamics 365 Business Central), and our other accounting and business software providers;
  • the providers behind this website: DreamHost (hosting), BunnyCDN (content delivery), Automattic (Jetpack) and Google (Analytics);
  • transport and delivery companies, where we deliver to you;
  • government, tax and regulatory authorities, courts and law enforcement, where the law requires it.

Our service providers may only use your information to provide their service to us.

6. Where it is kept

Our business systems run on Microsoft Azure. Because WhatsApp and some of our providers operate internationally, your information may be processed outside the country you are in. Where that happens, we rely on the safeguards our providers give under their contracts with us and under applicable law.

7. How long we keep it

We keep WhatsApp conversations and business records for as long as we have a business relationship with you or your company and afterwards for as long as we need them to deal with questions, warranty and service claims, and to meet legal, tax and accounting record-keeping requirements. When we no longer need information, we delete it or make it anonymous.

8. How we protect it

Access to your information is limited to the staff who need it for their work, through individual accounts. The connection between WhatsApp and our systems is secured, and the credentials for it are stored encrypted. No system is completely secure, but we take reasonable technical and organisational measures to protect your information.

9. Your rights

Subject to applicable law, you can ask us to:

  • tell you what personal information we hold about you, and give you a copy;
  • correct information that is wrong or incomplete;
  • delete your information (see below);
  • stop or limit using it, or stop contacting you on WhatsApp;
  • withdraw any consent you have given, without affecting what we did before you withdrew it.

To make a request, contact us using the details in section 1. We may ask you to confirm your identity first. We aim to answer within 30 days. You may also complain to the data protection authority where you live — in the UAE, the UAE Data Office; in Saudi Arabia, the Saudi Data and Artificial Intelligence Authority (SDAIA).

10. How to ask us to delete your data

You can ask us to delete the personal information we hold about you, including your WhatsApp conversations with us:

  1. Send a WhatsApp message to our number saying “Please delete my data”, or email webmaster@albariq.com with the subject “Data deletion request”, including the phone number you used on WhatsApp and your company name.
  2. We will confirm we have received your request, and may ask you to confirm your identity.
  3. We will delete your information within 30 days and tell you when it is done.

We may have to keep some records — for example invoices and the documents behind them — for as long as the law requires; if so, we will tell you what we have kept and why, and use it for nothing else. Deleting your data from our systems does not delete the copies held on your own phone, or the copy in our business phone’s WhatsApp app until that chat is also deleted, which we will do as part of your request.

11. Children

Our products and services are for businesses. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be noted on this page.

13. Applicable law

We handle personal information in line with the data protection laws that apply to us, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Saudi Arabia’s Personal Data Protection Law, and Qatar’s Law No. 13 of 2016 on Protecting Personal Data Privacy.

Contact

Questions about this policy or your information: webmaster@albariq.com, or ALBARIQ EQUIPMENT LLC, PO Box 20182, Dubai, United Arab Emirates, +971 4 285 2386.